Today, people want more than just a good product; they want to trust the brand behind it. Authenticity in digital marketing has become non-negotiable, and, at OnCamera.Oakwood, we’ve seen how a straightforward, real approach gets results.

Here’s why it matters and some practical ways to make it work.

Why Authenticity Matters

It’s no secret that people trust what feels real. Most of us can scroll through polished ads without a second thought, but a genuine story or unfiltered moment tends to grab attention. Research confirms this: studies have shown that authenticity significantly influences how customers evaluate a brand, leading to stronger engagement and trust (Journal of Research in Interactive Marketing). In my experience, sharing an imperfect behind-the-scenes photo outperforms our glossy ones every time. People want a look beyond the marketing—a glimpse at who’s really there.

How to Craft Authentic Brand Messages

1. Visual Storytelling Works Best When It’s Real We’ve all seen it: overly polished posts that say “look at me” without saying anything. When we keep it simple—sharing our process, showing real spaces without all the fluff—it resonates. Research supports this, showing that user-generated content (UGC) consistently outperforms brand-generated content in creating trust, with 86% of consumers considering authenticity a key factor when choosing brands, and 60% viewing UGC as the most authentic form of content (Wikipedia - User-generated content). If a client posts a photo of their experience with us, we use it; it’s free authenticity that audiences trust.

2. Skip the Corporate Lingo Talking directly to your audience without any fluff builds more engagement than you might think. Studies indicate that brands using a more conversational, relatable tone experience higher engagement and are seen as more authentic. A recent study in Management Research Review found that customization and interaction in social media marketing efforts positively impact brand authenticity, making audiences feel more connected (Management Research Review). I’ve seen that simple, straightforward language makes people feel more comfortable reaching out. Recently, I wrote a quick follow-up to a client and added in a small note about an offbeat moment during the shoot. They laughed, and it added an ease to our communication. Little things make a difference.

3. Make Your Values Clear People notice if you’re genuine about your values. Highlighting shared values can strongly impact brand loyalty and trust. Studies have shown that consumers respond positively to brands that demonstrate a commitment to shared values and social responsibility, often creating stronger, longer-lasting relationships (SSRN - Brand Authenticity and Values). Recently, we mentioned our preference for using sustainable materials in our work—not in an in-your-face way, just as a fact. And it stuck. People reached out because they connected with that purpose, no marketing gloss needed. Values, when plainly stated, speak for themselves and give people a reason to trust your brand.

Real Connections Lead to Real Results

Authenticity is more than just a buzzword; it’s what makes people stick around. Brands that prioritize authenticity tend to see increased loyalty, higher conversion rates, and a better reputation overall. A study on influencer marketing underscores that authenticity and trust are critical factors influencing consumer behavior and purchase decisions (Semantic Scholar).

Thanks for reading. Please let me know what your thoughts are in the comments below.